Manufacturing Chats Features For Your Business
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24/7 AVAILABILITY
Our chat agents are available round the clock based on your needs. You can opt for our service 24/7/365, or only in your team isn't available.
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LEAD ALERTS
If a website visitor requires immediate assistance from your office, a customized lead alert can be sent via e-mail or SMS to a predefined list of employees in your organization.
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SMART CHAT ROUTING
Smart routing system makes chat routing simple and efficient, based on your pre-defined metrics. You can direct specific chats to a pre-defined chat agent.
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PROACTIVE CHAT
Every time you have a website visitor, after a certain amount of time has lapsed the chat window automatically pops up and the visitor is proactively greeted.
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MULTILINGUAL SUPPORT
Our software can easily support multiple languages. We currently offer English, Arabic, Spanish, French and German. More languages can be added as per your requirements.
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CRM/SOCIAL MEDIA INTEGRATION
Customer and revenue management is made possible with CRM integration, while social media integration allows agents to manage queries from social media visitors within our software.
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CUSTOM INTERFACE
Modify the visual appearance, color scheme, styling and features appearing on the chat window visible to visitors on your website.
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VISITOR BEHAVIOUR TRACKING
In-depth details of the visitor currently engaged in a chat including chat history, previous visits, browsing history, behavior flow, active time, referring path and keywords searched.
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MULTIPLE WEBSITE SUPPORT
If you have more than one company website, our software code can be integrated with all your websites. This is useful for companies which operate as a group of more than one company.
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REPORTING
Detailed analytical reports that help you keep track of key performance indicators will be provided periodically so you stay on top of your business.
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RE-ENGAGEMENT
Real-time insights allow our agents to personalize customer service experience in its entirety, enabling chat agents to provide information/services to the visitor based on their specific needs.
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GOOGLE ANALYTICS INTEGRATION
Our software’s integration with Google Analytics helps you track your business’s performance in a more detailed manner.
Are You Already Staffing Your Website Chat With Your Internal Team During Business Hours?
Here are some challenges some of our customers experienced when they tried staffing chat themselves:
Our Involve feature allows your technical team and our chat operators to work together as a team.
Our chat team can be trained to recognize certain questions and topics that you prefer your more technical team handle. They can then ask the visitor if they would like to be connected to a more technical team member. Then your team can be pinged via email/text and jump into the chat in real-time.
With Involve, strategically instruct the Manufacturing chat operator how to handle a difficult situation and how to respond.
The moment there’s a question that requires a technical expert, your team can quickly take over the chat from the Manufacturing Chats operator and respond. The transition is completely seamless so the visitor experiences very little delay.
It’s time for you to tap into one of the most leveraged forms of website engagement… Human Powered Chat! Our dedicated launch team will work closely with you every step of the way and get you launched quickly with only 20 minutes of your time.
How It Works
From the onboarding process to the day your Manufacturing Chats team joins your site, we make it easy on you with our quick 4 step process.
The entire process takes less than 20 minutes of your time.
Schedule a demo call and let us know how your current conversions look. (how many quote requests do you currently get each month?)
If you qualify for a free test run, fill out a simple script onboarding document (takes less than 20 minutes) and copy/paste one line of code on your site (takes less than 5 minutes)
Our team trains (studies the script and your website) for 7-10 business days
We go live and you start receiving chat transcripts as we email them to you (we can also integrate with your CRM)
It’s time for you to tap into one of the most leveraged forms of website engagement… Human Powered Chat! Our dedicated launch team will work closely with you every step of the way and get you launched quickly with only 20 minutes of your time.