The Human Element

Manufacturing Chats, Keeping The Human In Your Digital Strategy

We've provided our human live chat solution to industrial manufacturers for almost two decades. Over the years, we've done Human vs. Bot tests and the results are always the same.  Not only does our human chat team produce more sales opportunities, but our customers tell us they clearly see an improvement in customer experience.

Here's another way to think about it. You wouldn't staff your tradeshow booth with robots or kiosks would you? Conversations lead to sales opportunities and conversations take place human to human.


Despite the rise of chatbots, 70% of consumers still prefer human agents to AI technologies.

(99Firms, 2020)

95% of Consumers would rather have personalized live chat support, if this guarantees a better quality of customer service experience.

(Kayako, 2021)

The Things About Chatbots


can’t get an accurate answer


start over when getting a human agent


can’t get through a human


everything else you dislike

(Zendesk, 2021)


79% of companies say that live chat has had a positive impact on customer loyalty, sales, and revenue

(Kayako, 2021)

51% of customers are more likely to stick with or purchase again from a business that provides live chat support

(Kayako, 2021)

In addition, 94% of customers also say brands that deliver satisfying customer experience over messaging platforms are more likely to have repeat purchases

(Conversocial, 2020)

Increase Sales Leads

By adding this third, and most powerful capture tool, more website visitors will be converted into name, number and email.  Additionally, the live chat will be a valuable qualification tool for the company. 

  • Phone Calls

    Website visitors can either call a phone number they find on the website...

  • Web Forms

    OR they can fill out a quote request or contact us web form.

  • Chat Conversations

    The entire chat transcript is emailed over, your client’s reps will have some insights into the interests and needs of the website visitor. 

  • Double Your Quote Requests

What Our Clients Say

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Double Your Quote Requests With Live Chat Ebook

Double Your Quote Requests With Live Chat

The Ultimate Guide To Converting Your B2B Website Visitors Into More Customers

Learn why Human Chat performs better than Chat Bots

Learn how 'conversational marketing' can help with sales and customer service

Learn about the importance of response time when it comes to lead generation

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How It Works

From the onboarding process to the day your Manufacturing Chats team joins your site, we make it easy on you with our quick 4 step process.

The entire process takes less than 20 minutes of your time.

Step 1: Schedule a Demo

Schedule a demo call and let us know how your current conversions look.  (how many quote requests do you currently get each month?)

Step 2: Answer A Few Questions

If you qualify for a free test run, fill out a simple script onboarding document (takes less than 20 minutes) and copy/paste one line of code on your site (takes less than 5 minutes)

Step 3: Our Team Trains

Our team trains (studies the script and your website) for 7-10 business days

Step 4: Go Live With Our Human Chat Team

We go live and you start receiving chat transcripts as we email them to you (we can also integrate with your CRM)

Talk To Us Now To Discover How EASY It Is To DOUBLE your Quote Requests

It’s time for you to tap into one of the most leveraged forms of website engagement… Human Powered Chat! Our dedicated launch team will work closely with you every step of the way and get you launched quickly with only 20 minutes of your time.

Customer Testimonials

See how Manufacturing Chats has helped grow their business.